Hiver AI Customer Service Software
Turn Gmail Into a Powerful Customer Service Platform
Hiver seamlessly integrates with your existing email platform, eliminating the need for external tools and reducing the learning curve for your team. Enhance collaboration, automate repetitive tasks, and gain actionable insights — all from within Gmail. Tangible Consult is your certified Hiver implementation partner.
AI-Powered Customer Service, Right Inside Gmail
Seamless Gmail Integration
Hiver works natively inside Gmail with an intuitive interface — no switching platforms. Your team starts managing customer service immediately with minimal training.
Powerful AI Automation
Automatically tag, prioritize, and assign emails using AI rules based on topic, priority, or CRM ownership. Your team can handle 50% more emails without increasing headcount.
Enhanced Collaboration
Assign emails, add private internal notes, and track statuses across your team. Eliminate unnecessary forwards and boost productivity by 30% with clear accountability.
Performance Analytics
Track response times, email volumes, and team productivity with built-in dashboards. Set clear SLA expectations and enhance customer satisfaction by up to 25%.
AI Agents (Harvey AI)
AI agents automatically draft replies, suggest context-aware responses, detect sentiment, and extract key details — letting your team focus on complex, high-value requests.
Trusted by 10,000+ Teams
Teams at HubSpot, Harvard University, Flexport, and EPIC Games use Hiver for customer support. Join thousands of organizations delivering better service through Gmail.
Your Certified Hiver Implementation Partner
Expert Implementation
Certified consultants handle the entire setup — shared inboxes, email delegation, and automation configuration — ensuring a smooth transition with minimal disruption.
Training & Customization
Comprehensive training covers all aspects of Hiver, from shared inboxes and email notes to analytics and reporting. Every solution is tailored to your unique requirements.
Ongoing Optimization
Post-implementation, we continuously monitor performance with detailed analytics, track key metrics, and identify areas for further optimization to keep your email management efficient.